Always reachable. Never busy.

Phone, WhatsApp or email: our AI assistant helps your customers right away, with the data from your own systems, fluently in every major European language.

Have the agent call you Book a demo

Live

0 missed today

Handled calls

Janssens +32 470 12 34 56 08:12
De Smet +32 476 98 76 54 12:47
Vermeulen +32 468 55 44 33 19:03
Mr Peeters +32 471 23 45 67 22:41

Answers every call

During the rush and after closing time. Every caller is helped right away, and afterwards you see what happened with each call.

Customer

My heat pump shows an error code. Could I speak to the service desk?

Agent

Of course. I will put you through and pass on the error code.

→ Transferring to Sofie…

Sofie

Service desk, Sofie. I can see your installation here.

Transfers smartly

Only what really needs a person reaches your team. Then it transfers to the right colleague or department, with the context attached.

Scheduled by the agent

Appointment booked

now

Boiler service · Thu 09:00 · Mr Peeters

Appointment booked

5 min

Call-out · Fri 14:30 · Claes Bakery

Books appointments

Appointments land straight in your calendar, in Google or Outlook. No back and forth, no double bookings.

Omnichannel

One assistant. Every channel.

Your AI receptionist answers every call, recognises the caller and their last order, follows up on WhatsApp, SMS and email, and puts everything into your ERP.

Phone

Bouwmaterialen Noord 0:11

Jan Hi, can I order the same as last time?

Agent Of course, Jan. 40 pallets of building blocks for the site in Ghent, tomorrow at 7?

Jan Perfect, thanks.

Caller recognised Jan Peeters Peeters Construction, customer 4021
Previous order 40 pallets of building blocks Ghent site, delivery at 7
In your ERP Sales order 10483 created and confirmed

WhatsApp, SMS and email

Bouwmaterialen Noord online

Today

Can you have this ready for tomorrow? 07:42

Sure, Marc: 4 pallets of blocks, 20 bags of cement and 10 bags of sand. Ready tomorrow at 7 in Ghent? 07:42

Please! 07:42

Reservation R-2207 is in your ERP

Bouwmaterialen Noord

Today 06:58

Can tomorrow’s delivery move to 9 am?

No problem, Lien. Your delivery is now set for tomorrow at 9.

Great, thanks!

Order 10471 updated in your ERP

Order for the Kortrijk site

S Sofie, Bouwbedrijf Peeters to Orders 07:15

Good morning,

Please find attached our order for the Kortrijk site. Delivery on Tuesday, if possible.

Purchase_order.pdf

Kind regards,
Sofie

Bouwmaterialen Noord to Sofie 07:15

Hi Sofie,

Your order is in as sales order 10484, with your price agreement applied. Delivery on Tuesday at the Kortrijk site.

Kind regards,
Bouwmaterialen Noord

Sales order 10484 is in your ERP

We connect your AI receptionist to the systems you already use

We connect the agent to your CRM, ERP, ticketing system, calendar or telephony, so it can look up stock, prices or deliveries on its own, take an order or schedule a service visit. Is your system not listed? Then we build the connection to fit. You do not have to do anything.

Outlook Appointments and follow-up emails, neatly in Outlook. Gmail Call reports land straight in your inbox.

Microsoft Teams Notifications arrive where your team already works.

Business Central Stock, prices and orders straight from your ERP. Dynamics 365 Customers, orders and stock from Dynamics 365. SAP Business One Orders and customer data from SAP, right at hand.

Exact Online Customers, items and orders from Exact, without retyping. NetSuite Stock and orders from NetSuite, without retyping.

Odoo Customers and appointments straight into your Odoo.

HubSpot Every conversation logged automatically in your CRM. Salesforce Every call and request straight into your CRM.

3CX Works on your existing phone system. Mitel Works on your existing Mitel phone system. Alcatel-Lucent Enterprise Works on your existing Alcatel-Lucent phone system. Avaya Works on your existing Avaya phone system.

Zendesk Every question as a ticket in Zendesk.

Teamleader New contacts and deals straight into Teamleader.

No extra tool. Just an overview.

Orders, appointments and call summaries go straight into your ERP, calendar and inbox. On top of that, the dashboard shows what the agent did and when it gets busy, for whoever wants to see it.

7 days30 days12 months Oct 9 to Nov 7 All branches

Revenue via the agent €457,900 +16% avg. €214 per order

Calls 6,840 +12% 1,970 after hours

Orders in your ERP 2,140 +18% 31% of calls

Handled 81% +4% by the agent

Calls per hour 29% before 8am or after 5pm

6am8am12pm5pm9pm

What they called about

Orders 31%

Price and stock 22%

Interventions 19%

Delivery and status 15%

Quotes 9%

Other questions 4%

Conversations All 312 Appointments 28 Requests 146

Mrs Hendrickx Saturday opening hours 23:05 0:37 Question answered
Segers Solar panel quote 22:52 0:48 Request
Mr Peeters Schedule a service 22:41 2:04 Appointment
Vermeulen New boiler quote 19:03 2:31 Appointment
Wouters Delivery lead time 16:15 0:52 Request
De Smet Order for tomorrow 12:47 3:05 Order
Mrs Claes Call-out planning 09:58 1:48 Transferred
Janssens Schedule a call-out 08:12 2:14 Appointment

Mr Peeters 22:41 · 2:04 Appointment

Number recognised: Mr Peeters, customer since 2019

Agent · 0:00 Good evening, this is the AI assistant. Even after closing time, I am happy to help.

0:06 · Customer

Hi, my boiler is due for its annual service. Could that be this week?

Last service and technician schedule checked

Agent · 0:24 Certainly. Thursday at 09:00 a technician is free. Does that suit you?

0:38 · Customer

Thursday morning is perfect, go ahead and book it.

Appointment booked for Thursday 09:00

Agent · 1:51 Noted: service, Thursday at 09:00. You will get a confirmation shortly!

Requests All 146 Orders 97 Work orders 28

Work order WO 2207 Garage Maes today 23:45 5 min ago
Quote QT 3381 Segers €14,600 20 min ago
Work order WO 2206 Mr Peeters Thu 09:00 31 min ago
Quote QT 3380 Vermeulen €8,950 4 h ago
Order SO 10466 Wouters Construction delivery Fri 6 h ago
Order SO 10491 De Smet Construction €2,754.20 10 h ago
Work order WO 2203 Mrs Claes Mon 13:00 13 h ago
Work order WO 2201 Janssens Wed 08:00 15 h ago
Order SO 10477 Mertens Construction €4,180 yesterday

Sales order

in Odoo

SO 10491 Confirmed

Customer: De Smet Construction, customer 4021
Delivery: tomorrow 07:00, Ghent site
Price list: Contractors, price agreement
Received: today 12:50, phone

Item	Qty	Price	Total
Building block 14 cm, pallet	24	€109.50	€2,628.00
Cement CEM II, 25 kg bag	30	€6.90	€207.00
Crane delivery to site	1	€95.00	€95.00

Subtotal €2,930.00

Price agreement 6% −€175.80

Total excl. VAT €2,754.20

Created by the agent from the call at 12:47 · 3:05

Confirmation emailed

Warehouse notified

Multilingual. And legally sound.

Always awake, on the number your customers already know.

Vlaams
Nederlands
Français
English
Deutsch

Languages

English, Dutch, Flemish, French, German and every major European language: it speaks your customer’s language.

Language detection

Switches language in an instant, mid-conversation.

11:08

Verstraete Techniek 0:47

Agent Hello, this is the AI assistant of Verstraete Techniek. How can I help you?

Customer Bonjour, ma chaudière est en panne. Un technicien peut passer?

Language detected

Agent Bien sûr. Demain entre 8 et 10 heures, ça vous convient?

Your phone system stays

Numbers, phone system and provider stay. Only call forwarding is added.

A person is always reachable

It transfers to the right colleague or the on-call technician.

Speaks your trade

Product names, brands and trade terms from your sector: your customer does not have to explain a thing.

Your customers are in good hands

An AI that answers your phone talks to your customers. That is why every safeguard is built in from the start.

AI Act compliant
GDPR compliant
EU hosting

Frequently asked questions

What you want to know before letting the agent pick up.

No. Your numbers, phone system and provider stay exactly as they are. We only set up call forwarding from your existing line, and you choose when: always, outside office hours, or only when everyone is busy.

Everything that comes back every day: answering questions, booking appointments, logging requests and sending a confirmation. It works directly in your calendar and your systems. What really needs a person, it transfers, with a summary attached.

Yes, once it is connected to your ERP. It then tells callers whether an item is in stock, what it costs and when it will be delivered, and it takes an order or schedules a service visit. Whatever it is not sure about, it passes on to your team.

No. We build the agent around your business, connect it to your systems and set up the call forwarding. You give input and sign off, we do the rest.

Then it transfers to a person or schedules a callback. It does not guess. Every question it could not answer, we see, so the agent keeps learning.

Yes, it says so itself at the start of the conversation. Honesty works: callers simply ask their question, because they are helped right away.

Yes. One agent takes all your lines and routes each request to the right department, location or colleague. You can also start small: one line, one location or only the hours outside the office.

English, Dutch, Flemish, French, German and every major European language. Which ones are active, we decide together, tuned to your callers.

Yes. If a caller asks for a colleague, the agent transfers the call or notes a callback request for your team, with a summary. You decide when it transfers and to whom.

Yes. We connect it to what you already use, such as your calendar, CRM, ERP or ticketing system. If your system is not on the list, we build the connection for you.

Yes. Besides the phone, the agent also answers messages on WhatsApp, and it sends a confirmation via WhatsApp after an order or appointment. That way it helps your customers on the channel they choose.

That depends on the number of calls and on what the agent needs to do and connect to. In the demo you get a price tailored to your situation.

We build according to the European rules. Caller data goes nowhere it does not belong.